We offer domestic and international shipping.
Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. Shipping charges are calculated and displayed at the checkout. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered, and in addition, your order may be delivered in separate shipments.
All orders are shipped with Croatian National Post (Hrvatska pošta d.d.).
Tracking number for all shipments is provided after the order has been shipped.
Please bare in made that because of the unpredictability of the material (ceramics) GVG Obrt za proizvodnju i dizajn reserves the wright to change the shipping dates.
Duties & Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. GVG Obrt za proizvodnju i dizajn is not responsible for these charges if they are applied and are your responsibility as the customer.
Refunds, returns, and exchanges
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 45 days from the purchase date. Returned or exchanged products must be in the condition you received them, unused and in the original box and/or packaging.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Deliver times & Delays
Delivery times depend on the destination country and often times vary.
Delivery times for EU countries are within 3 – 10 working days and within 10-35 working days for the rest of the world after sending (Saturdays, Sundays and holidays excluded).
If you need an approximate delivery time frame send an email to email@example.com and we'll try to give you the information you need.
Due to transport issues relating to COVID-19, there may be delays in delivery. GVG Obrt za proizvodnju i dizajn is not responsable for any delays. We're very sorry for any inconvenience this may cause and rest assured we will try our best to get your orders to you as soon as possible - but please bear with us.